Providing a timely, proficient and professional level of customer service to all employees across the School.
Effectively managing and responding to high volume information requests and queries, providing efficient, high quality and accurate responses at all times for both internal and external customers.
Providing cover (during lunch/annual leave) to the HR front desk, operating a high quality professional service at all times.
Operating in a solution-focussed manner in order to resolve queries effectively.
Working closely with peers and team members to create a culture of excellence.
Advertising jobs via the e-Recruitment system and liaising with external advertising agencies, where appropriate, ensuring jobs are activated in line with agreed time lines.
Providing advice and support to recruiting managers on the recruitment process and use of the School's e-Recruitment system.
Throughout the applicant recruitment journey, the post holder will be responsible for communicating with applicants by both email and telephone to answer queries.
Ensuring successful candidates are exported from the e-Recruitment system and uploaded to the HR System within the appropriate timescales.
Supporting Senior Academic Recruitment and working with the HR Adviser to ensure collation and distribution of committee packs and refreshments on the day.
Administering appointment letters, carrying out DBS checks as needed along with ensuring each employee has shown proof of Right to Work on or before the employee commences their first day of employment.
Creating the employee file for new recruits, ensuring accurate date input for processing to payroll.
General HR Administration:
Preparing and circulating all letters relating to contract variations, resignations and redundancies; ensuring all staff records are accurately maintained on the HR System and communicating changes to the Payroll team as appropriate.
Actively support the streamlining of processes and identifying management information (MI) and system requirements that both support and add value to the work of the HR Division.
Maintaining employee records in line with School Policy and General Data Protection Regulation (GDPR).
Act as a Web Contributor for the HR website, working with HR Web Authors to ensure allocated web pages are up-to-date and accurate at all times.
Recognising the most appropriate form of communication within each situation and adapting your style accordingly.
Responding to queries via phone, email, and in person in a coherent and well informed manner.
Ensuring appropriate avenues are explored prior to responding to queries in order that the responses are informative and clear.
Providing reports to the HR Operations Lead on HR Administration Key Performance Indicators (KPI's) on a monthly basis.
Taking a collaborative approach to project work, ensuring the HR Operational plan is well supported and implemented within your areas of responsibility.
Assist with other HR Administrative duties as required.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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