HR Administrator (part time 22.5hrs a week / 3 days)
Purpose of Role:
To ensure that support is provided in accordance with operational requirements, ensuring compliance with both internal and external legal requirements, delivering a high quality, timely, accurate and efficient customer focused function. To support the operational teams to deliver the organisations vision and mission.
The role will involve:
To assist the HR Support Manager in delivering agreed HR plans which are aligned to the overall business objectives.
Undertake validation of work instructions in line with Operational requirements.
Acknowledge all customer emails at point of receipt and respond with 24 hours.
Complete all change of circumstance requests e.g. change to salary, change to role, change to personal details, change to benefits/allowances within 24 hours of receipt, subject to approval requirements being satisfied.
Monitor and alert customer of all colleagues in roles of Manager and above, including support roles, whose probation is due to end.
Produce high quality, accurate and appropriate employment related documentation e.g. letters for changes to terms and conditions, salary review, confirmation of completed probation.
Monitor, manage and maintain Compliance activity for all group employees in line with role requirements, highlighting any concerns appropriately to the customer.
Provide monthly MI pack by area with exception reporting in relation to key critical information e.g. Turnover, Sickness, SSSC, DBS, Right To Work, highlighting concerns and trends and areas requiring action.
Maintain and record colleague personal information accurately, securely and in line with data protection requirements and notify payroll of required information.
Escalates complex queries to HR Support Manager in a timely manner.
Fosters and takes advantage of continuous learning activities to support new procedures, technologies and customer service initiatives.
Good general level of education including GCSE Mathematics and English, CIPD qualifications or working towards CIPD. Knowledge of relevant HR policies and procedures. (flexible dependant on length of experience held)
Can quickly establish credibility and respect and build strong working relationships with key stakeholders.
Excellent communication skills, both verbal and written.
Excellent customer service skills.
Concise and accurate record keeping skills and the ability to interpret information and report back.
IT literate to include the use of Microsoft Office.
Ability to prioritise and plan time effectively.
Working to tight deadlines whilst responding to last minute changes within these.
12 Months previous HR administrative support experience in a busy people focused environment